Returns & Exchanges

Due to the perishable nature of our fresh seafood, we are unable to accept returns; however, we are committed to ensuring your satisfaction with every order from Key Largo Fisheries. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Immediately upon arrival, open your package and inspect all seafood items to ensure they are cold and the vacuum seals are intact.

• 2.
  Document Issues

  If you notice any discrepancies or quality concerns, take clear photographs of the product and the shipping label as documentation.

• 3.
  Contact Customer Support

  Email our team at [email protected] or call our storefront within 24 hours of receipt to report the issue with your order number.

• 4.
  Resolution Process

  Our team will review your claim and, if approved, will issue a store credit or process a replacement shipment for the affected items.